![]() Chat hours are from 10am-5:30pm, everyday, Eastern time. Click on the chat window on this page, or any support page, when available. Help! I'm not receiving service and can't activate the new phone!Ĭontact our chat agents and they'll be happy to assist you. Swapping the SIM card will simply show an error because TextNow doesn't know that SIM is now in a new phone. Your new device also has to be recognized by our own servers, which requires some changes here at TextNow. ![]() The new device will reboot up to two times after it finishes rebooting, download the TextNow app to that new device (if you haven't already) and sign into your account on the app.Īnd that's it! You'll be able to use that new device with your TextNow account, both on and off wifi.Ĭan't I just switch the SIM cards between phones? Enter in the ESN or IMEI number from the device you'd like to move your TextNow service to.Ĭlick the Submit button and follow the steps on the next page on your new device. You're now on the Check Eligibility page. Login to your TextNow account and go to your Account page. TextNow has improved your Account page to let you swap the active device on your account. Want to move your TextNow service to another eligible phone or device? How Do I Change The Phone On My TextNow Account?
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